TOLL FREE 800-226-7879     |     medleyprintingonline@outlook.com

How do I place my order for printing?

You should prepare an e-mail stating your specifications, provide a fax number, a phone number, your shipping address, and attach your artwork file to your e-mail. We will then fax to you a proof copy of what we received along with a cover sheet that will repeat your specifications. This cover sheet provides you a total price for your order including shipping charges and has an entry space for you to provide to us your credit card information.

What type of computer files can I submit for the printing process?

Submission of your artwork layouts are acceptable in the following electronic formats for Mac and/or PC:   

• Adobe Acrobat (up to CC)   

• Adobe Illustrator (up to CC)   

• Adobe In Design (up to CC)   

• Adobe Portable Document Format (pdf)

• Adobe Photoshop (up to CC - for full color printing only using PSD format)   

• Corel Draw (up to X5)   

• EPS Format   

• Microsoft Word FILES MUST BE CONVERTED TO .pdf

Low resolution .jpg and .tif files are usually not suitable for high quality printing. Font substitution will occur when fonts have been used that we do not have on our systems. If you have used unusual fonts, you will need to send font files with your document.

How do I know what my printed products will look like?

Your printing products will look as good as or as poor as the quality of the ready-to-print artwork or hard copy layouts that you submit to us. All camera ready copy should be crisp black color on white paper and should be printed on a high resolution printer. If you have submitted ready-to-print artwork to us in an electronic file, we will print this out on a high resolution laser printer and fax or email a .pdf proof copy to you. Many times you can use an existing printed piece for your camera-ready copy. If you choose to do this, you must examine the copy closely for weak print areas or very thin lines as these have a tendency to not reproduce well. If the quality of your submitted layouts is not up to standard, we will notify you of this and get your signature approval to proceed.

Do you guarantee the printed products?

We offer a quality guarantee on all our products! All of the printing is inspected before shipment and compared to the ready-to-print artwork or hard copy layouts submitted by you.  If you are not happy with your order due to lack of quality, we will redo the order at no cost to you and send call tags for the return of the unacceptable goods at our expense. This shows you how confident we are in our products. But remember, we can produce only as good a quality as what you submit for printing. If the quality of the layouts submitted for printing is not up to standard, we will notify you of the defect in your submitted layout and get your signature approval to proceed.

What about customer service?

We provide a toll free (800-226-7879) customer service number in case you have any questions about an existing or potential order. We have customer service representatives working on-site at our commercial printing shop and they are normally available to answer any question immediately. However, if they are not immediately available to answer your question, they will return your phone call as soon as possible. Our customer service number is available from 8:00 a.m. to 5:00 p.m. Central Time Zone.  Customer service is also available via email atmedleyprintingonline@outlook.com.

How are the full color copies and prints made?

The color copies are reproduced from your original using Xerox Digital Printers. This is one of the best units available for faithful color reproduction. The standard paper used for printing the copies is 60#  Color Copy Paper.  Other prints are  done by process color presses and are available in a wide variety of stocks and finishes.

How soon will my order be ready?

Normal production time for orders is 5 to 7 business days (Monday thru Friday) after receipt of an approved proof that is signed by you. Bindery options may add to this production time.

How will my order be delivered?

The shipping time to your location by UPS is from 1 to 5 days in the contiguous states. An estimate of the shipping time can be made according to your zip code. UPS Next Day Air, Second Day Air, and Three Day Select shipments are available.  We also use USPS Priority Mail wherever possible to keep your shipping costs low.

How is payment for my order handled?

In order to maintain low prices, all orders are paid by VISA / MASTER CARD / AMERICAN EXPRESS / DISCOVER. Shipping charges are added based on shipment weight and the UPS rates to your zip code. The credit card charges are processed as MEDLEY Printing and this name will appear on your credit card statement.